Delivery and Returns Policy
Delivery Policy
1. Shipping Locations
W-Outdoor Living ships products to various locations. Please refer to our shipping options at checkout to confirm whether we deliver to your area.
2. Processing Time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
3. Shipping Methods and Costs
We offer several shipping options to meet your needs. Shipping costs are calculated based on the size, weight, and destination of your order. Detailed shipping rates and delivery estimates will be provided at checkout.
4. Delivery Timeframes
Delivery times vary depending on the shipping method selected, your location, and availability. Estimated delivery times will be provided at checkout. Please note that these are estimates and actual delivery times may vary.
5. Order Tracking
Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number. You can use this number to track your order through the carrier's website.
6. International Shipping
We currently do not offer international shipping. Orders can only be shipped within the UK.
7. Delivery Issues
If there are any issues with your delivery, such as delays, lost packages, or damaged items, please contact our customer service team immediately at sales@w-outdoorliving.co.uk or 01244 541959. We will work with the carrier to resolve the issue as quickly as possible.
Returns Policy
1. Return Eligibility
We want you to be completely satisfied with your purchase. If you are not satisfied, you may return most items within 30 days of receipt for a full refund or exchange, subject to the conditions below.
2. Return Conditions
- Items must be in new, unused condition and in their original packaging.
- Proof of purchase is required for all returns.
- Certain items, such as custom orders, and clearance items, are non-returnable.
3. Return Process
To initiate a return, please contact our customer service team at returns@w-outdoorliving.co.uk or 01244 541959 with your order number and reason for return. We will provide you with instructions on how to return your item.
4. Return Shipping Costs
You are responsible for the return shipping costs unless the return is due to our error (e.g., you received an incorrect or defective item). In such cases, we will provide a prepaid return shipping label.
5. Refunds
Once we receive your return and verify its condition, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
6. Exchanges
If you wish to exchange an item, please contact our customer service team to arrange the exchange. We will ship the new item once we receive and verify the returned item.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at sales@w-outdoorliving.co.uk or 01244 541959. Provide us with your order number and a description of the issue, and we will arrange for a replacement or refund.
Contact Us
If you have any questions or concerns about our Delivery and Returns Policy, please contact us at:
W-Outdoor Living
sales@w-outdoorliving.co.uk
01244 541959
Thank you for choosing W-Outdoor Living
